Tell us what happened
Fill in the form and our team will review your case and reply by email. We work online with clients all over the world.
Worldwide service
Online support for clients in every region.
Since 2014
Over a decade of blockchain experience.
Keep it safe. Never put your seed phrase, private keys or passwords in this form or in any email. We will never ask for them in a first message.
Frequently asked questions
Can you guarantee that you will recover my assets?
No. Every case is different, and no honest recovery service can guarantee a result. After reviewing your details we explain what is realistic before any work starts.
Which wallets do you work with?
We work with Bitcoin Core, Blockchain.com, Coinbase, Electrum, MetaMask, Multibit, Mycelium, Phantom Wallet, StrongCoin and Trust Wallet, as well as the Tron and Solana blockchains. If yours is not listed, send us a message and we will tell you whether we can help.
I forgot my wallet password. What can I do?
Do not keep guessing or reinstalling, as this can make things harder. Keep the device and any wallet files exactly as they are, and send us the details through the form.
My key phrase is incomplete or I lost it. Is there hope?
Sometimes, depending on how much of it you remember and which wallet it belongs to. Tell us how many words you have and what you have already tried. Do not type the words into the form.
Can you get back money that was stolen from me?
We can help trace where funds moved on the blockchain and explain your options, which may include reporting the theft to the right authorities and exchanges. Getting stolen funds back is often difficult, so we are open about the chances.
Will you ever ask for my seed phrase or private keys?
We will never ask for them in a first message, and you should never send them by email or through a website form. Be careful with anyone who asks for them up front.
What information should I have ready?
The wallet or app you used, roughly when the problem started, what you have tried, and any public wallet address or transaction ID. A clear timeline helps us a lot.
What happens after I submit the form?
Our team reviews your details and replies to you by email. If we think we can help, we explain the next steps, how we would work, and what it would cost, before you decide anything.
Do you work with clients outside my country?
Yes. We work online and serve clients all over the world.
Is my information kept private?
Yes. Your details are used only to assess and handle your case, and are kept confidential.